The Castella Cheesecake brand is a Japanese-style pastry bakery established in 2018 to bring the bona fide taste of light Japanese desserts to Canada. Castella opened its first branch on Robson Street in the heat of downtown Vancouver shopping district and has since propelled a further five branches throughout Vancouver, Burnaby and Richmond. We additionally have a central bakery establishment supplying fresh bakery items daily, working effectively to provide the freshest baked goods to our most valuable fans.
Job Description
· Supervise and coordinate front counter services and cashiers
· Assign workers to duties and prepare work schedules, and ensure adequate staffing levels during peak hours
· Authorize payments and the return of merchandise
· Resolve issues that may arise, including customer requests, complaints and supply shortages, escalated complaints
· Maintain inventory of pastry. Ordering merchandise and signing for deliveries.
· Prepare reports on sales volumes of pastries, as well as personnel matters
· Hire and train or arrange for the training of new staff and monitor and report on performance
· Keep the store clean, place product photos in the correct locations, consistently refill the cheesecake display, and keep the countertops tidy
· Develop and implement marketing strategies
Qualifications & Experience:
· Completion of secondary school
· Previous experience as retail store supervisor, or a retail salesperson for 1 to 7 months
· Well communication skills
· Ability to handle pressure
· Attention to detail
