Tasks
- Analyze and provide advice on the managerial methods and organization of an establishment
- Conduct quality audits
- Develop quality management and quality assurance standards
- Conduct research to determine the efficiency and effectiveness of managerial policies and programs
- Propose improvements to methods, systems and procedures
- Supervise staff
- Provide customer service
- Train staff
- Oversee development of communication strategies
- Direct and advise staff in the development and implementation of service quality assessment strategies
- Conduct quality control
Experience and specialization
- Process improvement
- Business methods analysis
- Organizational analysis
- Business process management
- Sustainability
Work conditions
- Fast-paced environment
- Work under pressure
- Attention to detail
Personal suitability
- Client focus
- Excellent written communication
- Time management
