Job Title: Insurance Office Supervisor
Job Type: Permanent; full time
Salary: $38.40/hr
Company: InsureLine Brokers Inc.
Location: 8091 Granville St, Vancouver BC V6P 2E3
Language: English
We are an InsureLine Brokers (Cedar) brokerage that is joined together to offer our clients the best of both worlds; an insurance brokerage focused solely on the needs of our customers combined with the benefits that come along with being part of a national organization with global resources.
We offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. We also believe in investing in the future of our employees and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients.
We are seeking an individual with exceptional talent to join our company as an Insurance Office Supervisor. If you are dedicated to simplifying insurance and addressing the diverse needs of our clients, we invite you to be part of our innovative journey.
Duties and Responsibilities:
· Supervise, coordinate, and schedule the daily activities of office staff
· Establish work schedules, assign duties, monitor workloads, and ensure office operations are completed accurately and efficiently.
· Train, mentor, and provide ongoing guidance to office staff on office procedures, customer service standards, document management, and brokerage policies.
· Monitor staff performance, provide coaching and feedback, and participate in employee performance evaluations.
· Implement and update office procedures and administrative workflows to improve operational efficiency and service quality.
· Coordinate the processing of insurance applications, policy renewals, endorsements, cancellations, certificates of insurance, and related documentation for personal and commercial insurance products.
· Review administrative documents for completeness and accuracy before submission to insurance carriers or licensed insurance advisors.
· Ensure client records, policy files, and confidential information are accurately maintained in the brokerage management system and handled in accordance with privacy legislation and company policies.
· Coordinate communications between clients, insurance advisors, insurance providers, and other stakeholders to facilitate timely policy servicing and issue resolution.
· Monitor office correspondence, incoming inquiries, renewal reminders, and service requests to ensure prompt follow-up and customer satisfaction.
· Assist management in implementing administrative policies, maintaining service standards, and ensuring compliance with brokerage procedures and applicable insurance regulations.
· Order and maintain office supplies, equipment, and administrative resources required for daily operations.
· Prepare and compile administrative reports, workflow statistics, and operational records for management review.
· Assist in resolving administrative issues, customer concerns, and workflow bottlenecks while escalating complex insurance matters to management when appropriate.
· Perform other related supervisory and administrative duties in support of the efficient operation of the insurance brokerage.
Requirements:
· Completion of college program is required.
· Level 2 General Insurance agent.
· Strong knowledge of office administration and customer service practices.
· Excellent organizational, leadership, and time management skills.
· At least 1 year of supervisory or managerial experience in a related field.
· Ability to supervise multiple administrative functions in a fast-paced insurance office.
· Strong verbal and written communication skills.
· Familiarity with all types of insurance plans (automobile, fire, life, property, medical, etc)
· Proficiency with Microsoft Office and insurance brokerage management software (EPIC).
· Proficiency in Applied Rating Services system
· Proficiency in all insurance companies online quoting portals
· Ability to maintain confidentiality and handle sensitive client information with professionalism.
To be considered for the position, please forward your resumes to [email protected]. We extend our gratitude to all applicants, but we shall only reach out to those who have been selected for further consideration.
