Customer Service Assistant
(NOC 64409 – Other customer and information services representatives)
Employer: A-Yen Services Inc. o/a R Tax Solution
Location: K12- 800E, 999-36 Street NE Calgary, AB T2A 7X6
JOB DETAILS
Salary: $20.00 hourly for 30 to 35 hours per week
Terms of employment: Permanent employment, Full time
Employment conditions: Day, Weekend, Morning
Start date: Starts as soon as possible
Vacancies: 2 vacancies
JOB REQUIREMENTS
Languages: English
Education: Secondary (high) school graduation certificate
Experience: 1 year to less than 2 years
Work setting: Urban area
Specific Tasks/Responsibilities:
· Access and process information.
· Address customers’ complaints or concerns.
· Answer inquiries and provide information to customers.
· Arrange for billing for services.
· Arrange for refunds and credits.
· Explain the type and cost of services offered.
· Issue receipts and other forms.
· Maintain records and statistics.
· Order office supplies and maintain inventory.
· Perform general office duties.
· Receive and log complaints.
· Receive payments.
· Advise clients on advertising or sales promotion strategies.
· Initiate and maintain contact with the media.
· Answer written and oral inquiries.
· Develop and organize workshops, meetings, ceremonies and other events for publicity, fundraising and information purposes.
· Develop, implement and evaluate communication strategies and programs.
· Co-ordinate special publicity events and promotions.
· Prepare or oversee preparation of reports, briefs, bibliographies, speeches, presentations, Website content and press releases.
· Assist in the preparation of brochures, reports, newsletters and other material.
EXPERIENCE AND SPECIALIZATION
Computer and technology knowledge: Internet, MS Excel, MS Outlook, MS Windows, MS Word, MS PowerPoint
Work conditions and physical capabilities: Attention to detail, Fast-paced environment, Tight deadlines, Work under pressure, Repetitive tasks
Personal suitability: Punctuality, Client focus, Efficient interpersonal skills, Excellent oral communication, Flexibility, Organized, Reliability, Team player, Initiative, Judgement
HOW TO APPLY
Please submit a resume and an application letter.
By email: [email protected]
By mail:
334 Aboyne Place NE
Calgary, AB
T2A 5Y9
Do not send your application by any other method other than indicated above. Please submit using one method only and not repeatedly.