We are looking for a dependable and customer-oriented Key Holder – Retail Store to join our team. The successful candidate will support daily store operations, deliver outstanding customer service, oversee staff when the Store Manager is not present, and ensure proper security procedures during the opening and closing of the store.

Key Responsibilities

• Supervise and coordinate sales staff and cashiers
• Assign sales workers to duties and prepare work schedules
• Authorize payments and the return of merchandise
• Resolve issues that may arise, including customer requests, complaints, and supply shortages
• Maintain specified inventory and order merchandise
• Prepare reports regarding sales volumes, merchandising, and personnel matters
• Hire and train or arrange for the training of new sales staff, and monitor and report on performance
• Ensure the visual standards and image of the store are maintained, such as store displays, signage, and cleanliness
• May perform the same duties as workers supervised
• May perform key holding and managerial duties if required, such as opening and closing the store, managing escalated complaints, developing and implementing marketing strategies, and signing for deliveries.

Education Requirement

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Qualifications

• 1 to less than 7 months of experience in retail, with supervisory or key holder experience considered an asset.
• Strong leadership, communication, and customer service skills.
• Ability to work independently and make sound decisions.
• Basic computer and cash handling skills.
• Ability to lift up to 25 kg and stand for extended periods.
• Flexibility to work days, evenings, weekends, and holidays as required.

Skills

• Leadership and team supervision
• Customer service excellence
• Cash handling and POS operation
• Inventory management
• Problem-solving and decision-making
• Time management
• Attention to detail
• Strong organizational skills

Work Conditions

• Standing and walking for extended periods.
• Occasional lifting of merchandise (up to 25 kg/55 lbs).
• Fast-paced retail environment.
• Flexible scheduling, including weekends and holidays.

What We Offer

• On-the-job training
• Career growth and advancement opportunities
• Supportive and collaborative work environment.

Who can apply for this job?

You can apply if you are:

• A Canadian citizen
• A permanent resident of Canada
• A temporary resident of Canada with a valid work permitDo not apply if you are not authorized to work in Canada. The employer will not respond to your application.

Please send us your resume by email at [email protected]