We are looking for a dedicated, customer-oriented Retail Store Supervisor to manage day-to-day operations at our retail store. The successful candidate will supervise and support team members, deliver outstanding customer service, oversee inventory management, and contribute to achieving sales and operational objectives. This position is well-suited to an individual with excellent leadership abilities who excels in a dynamic and fast-paced retail environment.

Key Responsibilities

• Supervise and coordinate sales staff and cashiers
• Assign sales workers to duties and prepare work schedules
• Authorize payments and the return of merchandise
• Resolve issues that may arise, including customer requests, complaints, and supply shortages
• Maintain specified inventory and order merchandise
• Prepare reports regarding sales volumes, merchandising, and personnel matters
• Hire and train or arrange for the training of new sales staff, and monitor and report on performance
• Ensure the visual standards and image of the store are maintained, such as store displays, signage, and cleanliness
• May perform the same duties as workers supervised
• May perform key holding and managerial duties if required, such as opening and closing the store, managing escalated complaints, developing and implementing marketing strategies, and signing for deliveries.

Education Requirement

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

 Qualifications

• Previous experience in retail sales or retail supervision is preferred.
• Strong leadership, communication, and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Ability to multitask and work efficiently in a fast-paced environment.
• Basic computer and point-of-sale (POS) system knowledge

Skills

• Fast-paced environment
• Work under pressure
• Attention to detail
• A combination of sitting, standing, and walking
• Standing for extended periods
• Bending, crouching, kneeling
  
• Leadership and team management
• Time management

Work Conditions

• Standing and walking for extended periods.
• Occasional lifting of merchandise (up to 25 kg/55 lbs).
• Fast-paced retail environment.
• Flexible scheduling, including weekends and holidays.
  

What We Offer
Career growth and advancement opportunities
Supportive and collaborative work environment.

We welcome applications from qualified candidates who are passionate about retail, customer service, and team leadership. If you are looking for an opportunity to grow your career in retail management, we encourage you to apply today.

Who can apply for this job?

You can apply if you are:

• A Canadian citizen
• A permanent resident of Canada
• A temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

Please send us your resume by email at [email protected]