Customer Service Assistant

(NOC 64409 – Other customer and information services representatives)

Employer: Love Canada Immigration Consultancy

Location: Unit K11 999 36 St NE Calgary, AB T2A 7X6

 

 

JOB DETAILS

Salary: $20.00 hourly for 30 hours per week (6 days a week 5 hours per day)

 

Terms of employment: Permanent employment, Full time

 

Employment conditions: Day, Weekend, Shift, Morning (1 hour of unpaid break during shift)

 

Start date: Starts as soon as possible.

 

Vacancies: 2 vacancies

 

 

JOB REQUIREMENTS

Languages: English

 

Education: Secondary (high) school graduation certificate and completion of some college or other post-secondary programs may be required.

 

Experience: 7 months to less than 1 year experience in customer service (office setting) and sales.

 

Work setting: Private company, corporation or industry.

 

Specific Tasks/Responsibilities:

·         Access and process information.

·         Address customers’ complaints or concerns.

·         Answer inquiries and provide information to customers.

·         Arrange for billing for services.

·         Arrange for refunds and credits.

·         Explain the type and cost of services offered.

·         Issue receipts and other forms.

·         Maintain records and statistics.

·         Order office supplies and maintain inventory.

·         Perform general office duties.

·         Receive and log complaints.

·         Receive payments.

·         Advise clients on advertising or sales promotion strategies.

·         Maintain and manage digital database.

·         Initiate and maintain contact with the media.

·         Consult with clients after sale to provide ongoing support.

·         Answer clients’ inquiries and provide information.

·         Answer written and oral inquiries.

·         Develop and organize workshops, meetings, ceremonies and other events for publicity and information purposes.

·         Develop, implement and evaluate communication strategies and programs.

·         Prepare and/or deliver educational, publicity and information programs, materials and sessions.

·         Gather, research and prepare communication material.

·         Co-ordinate special publicity events and promotions.

·         Prepare or oversee preparation of reports, briefs, speeches, presentations, and website content.

·         Explain procedures, risks and benefits to clients.

·         Assist in the preparation of brochures, reports, newsletters and other marketing materials.

·         Prepare contracts.

 

 

EXPERIENCE AND SPECIALIZATION

Computer and technology knowledge: Internet, MS Excel, MS Outlook, MS Windows, MS Word, MS PowerPoint, Electronic mail, MS Office, Social Media

 

Work conditions and physical capabilities: Attention to detail, Fast-paced environment, Repetitive tasks, Tight deadlines, Work under pressure

 

Own tools/equipment: Cellular phone

 

Personal suitability: Punctuality, Client focus, Efficient interpersonal skills, Excellent oral communication, Flexibility, Organized, Reliability, Team player, Initiative, Dependability, Judgement, Ability to multitask, Quick learner

 

 

HOW TO APPLY

Please submit a resume and an application letter.

 

By email: [email protected]

 

By mail:

14 Valley Woods Landing NW

Calgary, AB

T3B 6A1

 

 

Do not send your application by any other method other than indicated above. Please submit using one method only and not repeatedly.

Required skills

• Access and process information. • Address customers' complaints or concerns. • Answer inquiries and provide information to customers. • Arrange for billing for services. • Arrange for refunds and credits. • Explain the type and cost of services offered. • Issue receipts and other forms. • Maintain records and statistics. • Order office supplies and maintain inventory. • Perform general office duties. • Receive and log complaints. • Receive payments. • Advise clients on advertising or sales promotion strategies. • Maintain and manage digital database. • Initiate and maintain contact with the media. • Consult with clients after sale to provide ongoing support. • Answer clients' inquiries and provide information. • Answer written and oral inquiries. • Develop and organize workshops, meetings, ceremonies and other events for publicity and information purposes. • Develop, implement and evaluate communication strategies and programs. • Prepare and/or deliver educational, publicity and information programs, materials and sessions. • Gather, research and prepare communication material. • Co-ordinate special publicity events and promotions. • Prepare or oversee preparation of reports, briefs, speeches, presentations, and website content. • Explain procedures, risks and benefits to clients. • Assist in the preparation of brochures, reports, newsletters and other marketing materials. • Prepare contracts.

Education Requirement

Secondary (high) school graduation certificate and completion of some college or other post-secondary programs may be required.

Closest Intersection

Unit K11 999 36 St NE Calgary, AB T2A 7X6