Position title: Spa Manager
Company: Natural Head Spa YQL
Location: 1315 3 Avenue S, Lethbridge, AB T1J 0K4
Job type: Permanent, fulltime
Salary: $37.50/ hr
Language: English
Vacancy: 1
Natural Head Spa YQL is looking for 1 Spa manager to oversee our Spa’s day to day operations
Job Duties:
· Manage the daily operations of the head spa, including supervision and coordination of staff members and service providers.
· Ensure all head spa treatments and customer services are delivered in accordance with the company’s service and hygiene standards.
· Apply and enforce safety, sanitation, and hygiene practices throughout all treatment rooms and service areas.
· Provide clear direction to staff, establish operational goals, monitor performance, and maintain a high level of guest satisfaction.
· Monitor the overall guest experience and proactively assist clients and staff to ensure smooth daily operations.
· Ensure all staff members are properly equipped with the tools, products, and materials necessary to perform head spa treatments and related services.
· Plan, monitor, and control the business budget to support operational efficiency and annual sales targets.
· Order and maintain adequate inventory of head spa products, treatment supplies, towels, linens, and retail merchandise.
· Oversee inventory management of equipment, hair and scalp care products, administrative supplies, and other operational necessities.
· Organize employee schedules, track vacation requests, attendance, and other staff-related records.
· Communicate company policies, service updates, and operational information to staff as required.
· Ensure the cleanliness, upkeep, and maintenance of all treatment rooms, reception areas, equipment, and overall spa facilities.
· Assist in promoting head spa services and retail products to enhance client retention and business growth.
Qualification and Skills:
· Completion of high school
· At least 2 years work experience as Spa or Salon Manager or similar role
· Effective communication and team leading skills
· Detailed knowledge of the beauty and wellness industry and customer needs
· Exceptional customer service skills
· Proficiency in Microsoft Office
· Customer-oriented individual and an outstanding problem-solver
· Understanding of key drivers of revenue growth, profitability and quality performance
To apply, please send your resumes and/or portfolios by email only [email protected]. Strictly no phone calls or walk-ins. We thank all interested applicants but only shortlisted candidates will be contacted.
